Position Description

BluCurrent is seeking a Member Services Representative to serve as a liaison between the member and the Credit Union. MSR’s will provide information and promote a full range of Credit Union products and services. MSR’s will serve members by receiving or paying out funds with high degree of accuracy, as well as maintaining accurate transactional records and providing basic cash receipt and payment services in accordance with Credit Union policies and procedures.

Key Responsibilities

• Perform transactional duties to serve members by receiving or paying out funds with high degree of accuracy. Maintain accurate transactional records, providing basic cash receipt and payment services in accordance with Credit Union policies and procedures.
• Perform account interactions via various in person and electronic methods, to include but not limited to transactions, payments, inquiries, certificates of deposit, online banking, fraud claims, and BillPay. Process orders for checks and debit cards.
• Represent the Credit Union in a courteous and professional manner and provide prompt, efficient, and accurate service in the processing of requests.
• Promote Credit Union products and services based on member needs obtained from member interviews and/or review of member’s account.

Requirements

• High school education or equivalent required. College preferred.
• At least two years of customer service experience required.
• Previous cash handling experience preferred.
• Professional, well-developed interpersonal skills necessary for servicing Credit Union members and projecting a positive image as representative for the Credit Union.
• Work requires sound decision-making skills with regard to carrying out specific rules, regulations, and procedures.
• Intermediate equipment skills required (telephone, fax machine, copy equipment, use of computer, system software, internet, electronic mail, spreadsheets, data processing, etc.)

Starting Rate: $15.00/hour

To Apply

Please upload a resume and apply online at www.blucurrent.org/careers, or you may apply in person at 1770 W Sunset, Springfield MO 65807.